FAQ

What are the shop hours?

Our Shop operates 9am - 5pm, Monday - Friday CST (unless there is a holiday, in that case we will be closed.) We are not available during any hours not listed.

 

I have my own artwork, where do I send the files? 

we are currently not taking on custom orders.

 

How long will it take to receive design proofs on my personalized item(s)?

It typically takes 2-3 business days to receive your design proofs back from us upon ordering. 

How long will it take for production to begin on my personalized item(s)?

Production will begin on your order once you approve your designs and we get the go ahead from you our turnaround time is traditionally 5-7 business days. 

What is the difference on personalized or custom?

Personalized Cups are an addition of a name / wording. 

Custom Cups are entirely your own artwork or you send us a theme and we come up with the artwork -- we are not currently offering this service. 

 

What is the shipping time on my order? 

It depends which method you choose at checkout but shipping does not include our 5-7 business day production turnaround. Shipping time is additional time on top of our 5-7 days. 

My event is cancelled -- what is your cancellation policy? 

We do not accept cancellations on orders due to the personalized nature of our items.

If an issue arises with an event being cancelled we suggest you contact us as quickly as possible but we cannot guarantee that it isn't already in production. If it is already in production we cannot cancel your order, if your order isn't already in production we will require a design fee for any graphics and artwork.